Privacy Policy

TANZANIA BROADCASTING CORPORATION – (TBC)

P.O.BOX 9191 , DAR ES SALAAM TANZANIA

 

 

 

PRIVACY POLICY

 

Introduction

  1. Your privacy is important to us. We strive to ensure that our use of your personal information is lawful, reasonable, and relevant to our organization activities, with the ultimate goal of improving our services and your experience.
  • This privacy policy sets out what personal information we collect from you when you use our site (which could be our website, mobile site, an application or any other electronic platform), how we collect your personal information, why we collect it and how we use it, and related matters.
  • Please read this privacy policy carefully to understand our views and practices regarding your personal information and how we will treat it (even if you’re a long-standing site user) and contact us   if you need any clarity or assistance, using the contact details set out in paragraph 44 below.

Children

  • Our site is not targeted at children under the age of 14.

Application of this policy

  • This privacy policy applies to:
  • Us, namely Tanzania Broadcasting Corporation , as Public Broadcaster of three entities TBC1 ,TBC2, TBC3 -Tanzania safari channel (TBC mobile App – TBC Live , Tanzania safari channel App ,TBC Website )
    • you, namely a person who accesses our site, regardless of the device which you use to access it (e.g. a computer, mobile phone, tablet etc).
  • This privacy policy does not apply to other parties’ sites, products or services, such as sites linked to, from or advertised on our site, or sites which link to or advertise our site.

What is personal information?

  • Personal information refers to private information about an identifiable person, such as your name and surname, Email, Password, date of birth, contact details (e.g. your home address, postal address, e-mail address or phone number), physical location, ID number and your image (such as a private photograph on a social networking site).
  • Other information which might be “personal” information may include:
  • “device and device event information”: We may collect information such as your IP address, unique device identifier , the nature of the device which you used to access our site (e.g. a computer, tablet or smart phone, and which type thereof), the geographic location from which you accessed our site (i.e. the geographic location of your device), hardware model and settings, operating system type and version, browser type and version, browser language, system activity, crashes;
    • “log information”: When you use our site, we may automatically collect and store certain information in server logs (i.e. our web servers automatically record and maintain a log of their activities when users access our site), which may include your “site activity information”, such as details of how, when and for how long you accessed and used our site and other site traffic and use information (e.g. the date and time of your site requests, referral web pages (i.e. which site pages directed you to our site), landing pages (i.e. the page at which you accessed our site), URLs, which pages you accessed, the number of pages viewed and the order of those pages, the amount of time spent on those pages, the number of clicks, which games you played, when and how long you played any game, how you interacted with other site users, and exit pages (i.e. sites which you navigated to when leaving our site);
    • “location information”: We may use various technologies to determine your actual location, such as geographical data from your device (which is usually based on the GPS or IP location); and
    • “unique application numbers”: Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall such a service or when that service periodically contacts our servers, such as for automatic updates.

How we collect your personal information

  • We collect your personal information in two ways, namely:
  • actively from you;
    • passively from your device when you use our site;

Active collection of personal information from you

  1. Some areas of our site may require you to submit certain information in order for you to register for certain services or benefit from specified features, such as when you register on the site, request   to receive any newsletters or similar subscriptions or tips/pointers, or participate in a particular activity, such as a game, promotional competition or other promotion (collectively referred to as the “value added services”). If you contact us, we may keep a record of that correspondence.
  1. Our site may also collect personal information from you by asking you specific questions and by permitting you to communicate directly with us, for example via e-mail, feedback forms, site comments
  1. In these situations, we will:
  1. ask you for particular information;
    1. inform you at each information point what information is required and what information is optional; and
    1. indicate the consequences if you don’t give us the relevant information. (You will generally need to provide us with the relevant information in order to take full advantage of the site features.)
  1. The information we may actively collect from you may include your:
  1. identifying information (e.g. your  username,Password)
    1. contact details (e.g. e-mail address and phone number); and
    1. other information which we may request from you from time to time.

Passive collection of personal information from your device

  1. We passively collect some of your personal information from the device which you use to access and navigate through our site, using various technological means.
  2. The information which we may passively collect from your device may include your identifying information, contact details, device and device event information, site activity information, log information, telephony log information, location information, unique application numbers and any other information which you permit us, from time to time, to passively collect from your device.

(i)    Basic information

  • Basic information is information which you have put on a social networking site which you have made public in accordance with your privacy settings on the relevant social networking site.
  • This could include your name and surname, username or user-ID number, your profile picture or   its URL, your e-mail address, the physical location of your device, your gender, your date of birth, and any other information which you have decided to share publically (i.e. the information which you have put on your social networking site profile for anyone to see).
  • We will access your basic information from a social networking site only:
  • when you log on to a social networking site from our site or if you select the “keep me logged in” function;
    • with your permission; and
    • in line with your privacy settings on the relevant social networking site.

(ii)  Extended information

  • Extended information is information which you have put on a social networking site over and  above the basic information. This could include your additional identifying information and contact details, biographical information, educational history, personal preferences, religion, your “friends” or contacts on the social networking site, your “likes” and “dislikes”, information you have “shared” (e.g. comments on, or shared content on, your or your friend’s Facebook “wall”), your recommendations to your friends or other social networking site contacts, your game scores and rankings, and any other information which you have put on, or actions you have done, on a social networking site (e.g. the information on your Facebook “wall”, your game score predictions, or the trophies you’ve won on our games), and any other information which you permit us, from time to time, to passively collect from a social networking site.
  • We will collect from the relevant social networking site your extended information only if and to the extent that you give us permission to do so.
  • We only receive information from social networking sites – we do not give them access to any of your personal information.

Why we collect your personal information and how we use it

  • We use the information we collect to provide, maintain, and improve our services, to develop new ones, and to protect us, our services and our users. We constantly strive to improve our users’ experience, and so we also use the information we collect in order to offer you information and content which is more appropriately tailored for you.
  • We may collect and use your personal information to:
  • establish and verify your identity;
    • to create your user account and ensure that it doesn’t duplicate an existing user account on our site (if you have an existing user account we will merge the two accounts on our computer systems)  and allow use of our site, and services;
    • maintain and update our customer, or potential customer, databases;
    • communicate with you in various ways (determined by you in your privacy settings), such as

e-mail, post, telephonically, SMS notifications, instant messaging or other notifications to your device (e.g. on-screen pop-up messages);

  • enable user to user communications;
    • request feedback on our site, products and servers, address any issues and liaise with users in that regard;
    • keep a record of our communications with you and your communications with us;
    • fulfil any contractual obligations we may have to you
    • provide you with value added services
    • to identify and inform you of points of interest or services of interest near to your location, using your location information;
    • improve the content of our site and  services;
    • combine your personal information from a social networking site with the information on our site to streamline and complete our records and to make it easier for you to share things with people you know;
    • improve your user experience and the overall quality of our services;
    • customise our site to your preferences and tailor information and/or content for you to ensure that it is presented in the most effective manner for you and for your device;
    • inform you of facts relating to your access to and use of our site;
    • inform you about our services which we think may interest you (as long as you have consented to this);
    • inform you about competitions, promotions and special offers from us (as long as you have consented to this);
    • inform you about any changes to our site, our products and services, our terms of use, this privacy policy or other changes which are relevant to you;
  • carry out marketing, product research and development;
    • to tailor general advertising on the site more appropriately for particular user groups;
    • to compile and use statistical information about you and other users and their access to and  use of our site, browsing habits, click-patterns, preferences, demographics etc which we may use to develop, provide and improve the site and our products and services, including, subject to paragraphs 53 to 58 below, recommendations to users and tailoring information and content for users;
    • diagnose and deal with technical issues and customer support queries and other user queries, such as problems with our server, determine the optimal and fastest route for your device to use in connecting with our site, and administer, maintain and secure the site;
    • detect, prevent or deal with actual or alleged fraud, security or the abuse, misuse or unauthorized use of our site and/or contravention of this privacy policy;
    • comply with the law or with any legal process; and
    • other activities not specifically mentioned which are lawful, reasonable, relevant to our business activities, and the minimum necessary and adequate in order for us to provide the site, and our products and services.
  • We will get your permission before collecting or using your personal information for any other purpose.

Compulsory/optional information and consequences of not sharing it with us

  • Only the following information is compulsory: Your e-mail address and username. In order to access any of the value added services you will need to identify yourself as a Tanzania Broadcasting Corporation -TBC Subscriber
  • All other information is optional. If you do not agree to share your compulsory information with us, then you will not be able to make full use of the features that are offered to registered users.  If  you do not agree to share your optional information with us, then you may not be able to enjoy all of the site features and functionality.(Which is not now applicable all Features are free for now )

Disclosure of your personal information

  • We will not disclose, for commercial gain or otherwise, your personal information other than as set out in this privacy policy or with your permission.
  • We may disclose your personal information to:
  • our employees, contractors and agents if and to the extent that they need to know that information in order to process it for us and/or to provide services for or to us, such as site hosting, development and administration, technical support, financial services such as processing of payments, delivery services, marketing services (only in respect of our site, products and services) and other support services.
    • in order to enforce or apply our terms of use or any other contract between you and us;
    • in order to mitigate any actual or reasonably perceived risk to us, employees, contractors, agents
    • governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary to:
      • comply with the law or with any legal process;
      • protect and defend the rights, property or safety of us, our affiliates or our  employees, contractors and agents
      • detect, prevent or deal with actual or alleged fraud, security or technical issues or the abuse, misuse or unauthorized use of our site and/or contravention of this privacy policy;
      • protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities).
  • We may use your personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked back to you by a third party.
  • We will get your permission before disclosing your personal information to any third party for any other purpose.

Accuracy of your personal information

  • We are careful to ensure that your personal information is accurate, complete, not misleading, and up to date. Please let us know if, to your knowledge, any information we have about you is

incorrect, incomplete, misleading or out of date, by notifying us at the contact details set Form (….). We will take reasonable steps to correct or update the relevant information accordingly having regard to the purpose for which the information was collected or used.

  • If you contest the accuracy of your personal information, we may elect to verify its accuracy and,   if we do so, we may restrict the processing of the contested information for a reasonable period while we verify its accuracy.

Linking to third party sites

  • We are not responsible for the privacy practices of a third party site to which there may be a link on our site or to which you may log in from our site (e.g. integrated social networking services).
  • We advise you to read the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.

Changes to this policy

 

 

  • We may change this privacy policy from time to time. If we do so, we will post the revised policy  on our site and take reasonably practicable steps to ensure that you are aware of the updated privacy policy (including, if we have your e mail address, e-mailing you notifications of the updated privacy policy).

What you can do to protect your personal information

Queries and complaints

  • If you have any comments, queries or complaints in relation to this privacy policy you are welcome to contact us at info@tbc.go.tz   or  +255 22 2700464   +255 755 297703
  • If you contact us we may ask you to verify your identity before we can act on your request.
  • Please note that we may reject requests that are vexatious or frivolous, unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or which would be disproportionately impractical to address.